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Frequently Asked Question: Mercedes-Benz

How Do I Access the Service History of My Mercedes-Benz Car?

Mercedes me app open on a phone

Owning a Mercedes-Benz is an experience filled with luxury, performance, and peace of mind. However, to ensure your car remains in peak condition, staying on top of its maintenance is crucial. At Mercedes-Benz of Arrowhead in Peoria, AZ, we understand the importance of accessing your vehicle’s service history.  


It helps you keep track of routine maintenance, recognize recurring issues, and maintain your car’s value. Technological advancements make it easier than ever to digitally access your Mercedes-Benz service history through the Mercedes me app. Here’s a comprehensive guide on how to do just that.

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Accessing Your Mercedes-Benz Digital Service History Via Mercedes me App 

The Mercedes me app is a powerful tool designed to quickly access your vehicle’s essential information, including its service history. Follow these simple steps to retrieve your service records:

Open the Mercedes me App: Launch the app on your smartphone. 

Navigate to the Menu: On the home screen, look for the menu button, which is indicated by three horizontal lines. 

Select Your Vehicle: Choose your car from the list of connected vehicles. 

Vehicle Information: Click on the vehicle information option to access your car’s service history.

This straightforward process lets you view detailed information about your vehicle’s past services, including the dates, types of services performed and replaced parts. 

a visualization image of a 2024 Mercedes-Benz CLE Coupe on a glossy road with Mercedes-Benz logos
a visualization image of a 2024 Mercedes-Benz CLE Coupe on a glossy road

When does the Mercedes me App Fall Short 

In some cases, the app might not be able to retrieve your service history. This can happen for various reasons, such as connectivity issues or incomplete data uploads. If you encounter such problems, don’t worry. Bring your car to our dealership, and we can print out a comprehensive service history for you. Rest assured, all service details are digitally recorded and can be accessed by our service centers through an online database. 

Understanding Your Digital Service History 

Your digital service history is a treasure trove of information about your car’s maintenance. Here’s what you can expect to find: 

Service Dates: This section lists when each service was performed, helping you track your maintenance schedule. 

Type of Service: Understand whether the service was routine maintenance or specific repairs.

Parts Replaced: Get details on any replaced parts during the service.

Being familiar with these entries is crucial. It helps you ensure that all recommended service intervals have been met and can highlight any recurring issues that may need further attention. 

How to Add Previous Service Records 

If you’ve had your Mercedes-Benz serviced outside of the official network, you can still keep a complete digital service history. Gather all documentation of the services performed, including dates, types of services, and parts replaced. Then, visit us at Mercedes-Benz of Arrowhead or any registered independent service center. We’ll help you submit these records and integrate them into your digital service booklet.


At Mercedes-Benz of Arrowhead, we’re dedicated to providing you with the best ownership experience. Visit us or use the Mercedes me app to stay informed and keep your Mercedes-Benz running smoothly for years.

Mercedes me App open on a phone
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